Returns and Exchanges
If you are not completely satisfied with your purchase you may return all unworn, undamaged items within 14 days of the order date.
All returned items must be unworn, complete with original tags and/or packaging if applicable.
There needs to be no evidence of stains or odours, failure to comply will result in goods being sent back.
Please ensure that you include a piece of paper with your order number clearly written at the top, along with the reason for your return/exchange, I.e “item is too small”.
If you've received items as a gift, you must provide the order details from which they were purchased. Failure to do so will result in any requests being cancelled and items being returned.
Please note that we do not offer free returns. In the event that you've received an incorrect or faulty order, please contact us.
No returns will be accepted after 14 days. Trapped Media LTD will credit you in the same manner as your original payment within 7 days of receiving the returned item.
Send your returns to:
42 belton avenue
Company No: 10957243